Error 381 LifeCycle 3.2

When attempting to open the Cases view in Revvity LifeCycle 3.2, error 381 is likely caused by an issue with an underlying TIBCO Spotfire component, particularly a corrupted analysis file or an information link pointing to a changed data source. The Cases view is an analysis file that relies on Spotfire to retrieve and display data. 

Here is a breakdown of the likely causes and how to troubleshoot them.

Common causes for error 381

• Corrupted Spotfire analysis file: The Cases view is a Spotfire analysis file (.dxp). If this file has become corrupted, it can cause the "invalid property array index" error (error code 381) when the program tries to access data.
• Missing or invalid data source: The information link that connects the Cases view to its data source may be missing, corrupted, or pointing to a data source that no longer exists or has been changed.
• Insufficient permissions: The user's account may not have the necessary "Access" permissions to the Spotfire library folders where the information links and data sources are located.
• Connectivity issues: Problems with the network connection or the Spotfire Web Player service could prevent the Cases view from loading correctly. 

Troubleshooting steps

1. Check the Spotfire Information Link:
   • Log in to TIBCO Spotfire Analyst with administrator privileges.
   • Go to Tools > Information Designer.
   • Find the information link used for the LifeCycle Cases view.
   • Right-click the information link and select Validate.
   • If the validation fails, you will need to reconfigure or fix the data source.
2. Verify permissions for the Spotfire library:
   • Log in to the Spotfire Server URL as an administrator.
   • Navigate to the Library Administration page.
   • Ensure that the user experiencing the error (or their associated group) has "Access" permissions to all relevant library folders, including the data source folder.
3. Investigate server logs:
   • Examine the server logs for more detailed error information.
   • Look for logs in both your Revvity LifeCycle environment and the TIBCO Spotfire Web Player instance. Errors can include:
     • System.InvalidOperationException
     • OperatorException
   • This may reveal issues with specific data tables or column properties.
4. Contact Revvity support:
   • Since this is a Revvity-specific product integration, the most effective solution may come from their support team.
   • Provide them with the specific error message and any relevant server logs.
   • If the issue is due to a corrupted .dxp file, support may be able to provide a fresh, uncorrupted version.